Sunday, June 28, 2009

CD Baby rocks the customer experience!

You have to read the blog posting on this link, which I discovered through Twitter. It shows you how a modest, honest, excellent little idea can turn into a quirky, brilliant company!

http://login2lane.blogspot.com/2009/06/stellar-customer-service.html

Having poked around the CD Baby site myself now, I believe I've found another Five-Star Customer Service gem. I'll keep you posted. Meanwhile, thank you, @clane, for the tip!

Some interesting facts about this company, CD Baby:

* 289,792 artists sell their music at CD Baby

* 5,535,064 CDs sold online to customers

* $114,312,123 paid directly to the artists

Not bad! Here's their site, starting with the About page (usually where I like to start): http://cdbaby.com/about

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