Two Red-Flag Words

"Look..."

"Listen..."

I'm pretty sure it's impossible to start a sentence with either of these words, then go on to finish the sentence with good - even adequate - customer service. You can't do it.

Pay attention the next few times you hear someone (or yourself) start a sentence this way.

Food for thought.

*****

By the way: "I'll be honest..." "Trust me..." "Believe me when I tell you..." "To be frank..." Guess what? Get your guard up if you hear any of these.

As a general rule of thumb, I make a point of never trusting someone who implores me to trust him. If you have to make that request of someone, it's already too late.