"My best customer is the one I'm helping now." - Wachovia ad
At the suggestion of James D. Power IV and Chris DeNovoe, authors of the truly outstanding book Satisfaction, I opened my first account at Wachovia the moment we moved to Naples.
As an industry, banking is famously terrible at customer service - it's right down at the bottom of the barrel with airlines and technology companies at abusing the people who pay their bills. Wachovia, I am happy to say, is a bank of a different color. I have been very happy with them, and I'm glad to say the recent take-over by Wells Fargo has not (yet?) had any noticeable effect on branch-level operations.
*****
Thus begins Day 1 of an experiment: I'm going to make a full-out effort to blog once daily for the next month. Sometimes these missives will be just a line or two, other times they'll be my more-typical long-winded entries. Here goes nothing.
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