I'd like to share something I bumped into today, from Reneé Bacherman, President and CEO of Fischer International. Says Reneé,
Over the long-run, the best way to build and sustain a growth business with a high level of customer loyalty is by doing the right thing. If vendors take their responsibilities to the customers seriously, then their responsibilities to the board and shareholders will take care of themselves.
What a breath of fresh air. To read the piece in its entirety: http://www.fischerinternational.com/company/thought_leadership.htm
Disclaimer: I've never had the pleasure of doing business with this firm, nor do I know someone who has, so I cannot vouch for their service. But if they deliver on just a portion of this promise....
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